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Docent / Tour Guide / Front Desk

Docent / Tour Guide / Front Desk

Ocean Star Offshore Drilling Rig and Museum


Part-Time $9.00 – $13.00 per hour


JOB SUMMARY: The Museum Docent greets visitors to the Ocean Star as they enter the Museum via the gift shop, facilitates entry ticket sales, assists customers with gift shop sales, and is a host/guide to visitors - explaining the basic building layout, and an introduction to the museum's mission, as well as assisting with any special needs or questions. This position carries three primary responsibilities: ticket sales and gift shop assistance, museum docent/greeter, and special tour guide.


Front Desk/Gift Shop Assistant:

• Greet customers on entry through the museum gift shop. Handle ticket sales to the museum, advising visitors on ticketing and visitor rules, parking etc. and answer any questions they may have related to their visit, the Ocean Star, Galveston area attractions, restaurants and any current special events in the area.

• Answer incoming calls, routing them to the appropriate staff member.

• Process all cash register operations, closeout procedures, and prepare the daily deposits.

• Ensure that the cash drawer contains sufficient amounts to provide change, and that packaging supplies are kept above set minimum levels.

• Work under the direction of the Gift Shop Manager with regards to tracking of discounted inventory and all shop merchandise displays.

• Assist with the receipt of new inventory and stacking shelves for display.

• Monitor the appearance of the gift shop ensuring brochure racks are always filled and perform light housekeeping duties as needed to maintain a clean appearance of the Gift Shop.

• Assist with compliance to Americans with Disabilities Act (ADA) for visitors with special needs. 


Docent/Tour Guide:


• Carry out opening and closing procedures for the museum facility, including doors, lights, audio video components and breakers.

• Operate the provided schedule for the film for visitors. Routinely assist with prearranged guided group tours for school children, senior, and adult groups.

• Provide comprehensive information about the Ocean Star and the Oilfield Industry, particularly where directly related to the current museum exhibits. Training will be provided.

• Monitor the appearance of the museum by checking restrooms periodically for paper supplies and filling as needed, perform light housekeeping as needed to maintain daily appearance of the public spaces, replenish brochures, and inform relevant staff or management promptly of other visible site needs that may arise.

• Assist with compliance to Americans with Disabilities Act (ADA) for museum visitors with special needs.

• Flexible to scheduled or unscheduled groups and works closely with staff to assure a positive experience for visitors of all ages.



HOURS: Part-time hourly, not eligible for benefits. Staff are scheduled to work 15-30 hours per week on average, between the hours of 9:30 AM to 5:30PM. 


The museum is open seven days per week, year-round except Thanksgiving Day, Christmas Eve, and Christmas Day. Longer hours may be available during peak tourist season (Memorial Day to Labor Day), during tours or special events, and as assigned.


EXPERIENCE

• High school or equivalent (Required)

• Knowledge of the Oil and Gas Industry (Preferred)



Why Work at This Company?


The Ocean Star is retired jack-up drilling rig that operated in the Gulf of Mexico from 1969 to 1984 and drilled over 200 wells during that timeframe. In 1995, the Oilfield Energy Center purchased the Ocean Star, and after lengthy refurbishment, opened it as a museum in 1997.


The museum is designed to be a self-guided facility with videos, information, and interactive exhibits throughout, and takes most visitors about 1.5 hours to tour completely.


Small team, great working environment, with various annual fundraising events! Opportunity to learn more about Oil & Gas and Galveston.


Interested?  Send your resume by clicking the button below.


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